PLEASE NOTE THAT ON THE FOLLOWING MANUFACTURERS
TAMRAC, METZ, SLIK,TAMRON,VELBON,CRUMPLER,BILLINGHAM,KATA
THE ONLY RETURNS POLICY WOULD BE IF THE ITEM OR ITEMS ARE FAULTY . NO RETURNS ARE ACCEPTED BACK IF THE ITEM DOES NOT SUIT YOUR REQUIREMENT UPON RECEIVING THE ITEM-ITEMS.

On all other manufacturers we operate a Seven days returns timescale, in line with 'The Consumer Protection (Distance Selling) Regulations 2000 for non-perishable products. These products can only be returned within the seven days if they are in a 'as new' condition, and if sent out back to us sealed to a satisfactory condition. The seven days starts the day after the goods are received by you, the consumer, and under this legislation you are only required to pay the cost of returning the goods if you exercise this right to cancel.

Orders are accepted at the time your payment is received either by cheque or card and all goods will be despatched at the earliest possibility thereafter, however receipt of your order does not guarantee that we can supply the selected Products to you. All Products offered for sale by the tvcases.co.uk web site are subject to availability and because of this and because the site will be constantly up-dated we therefore reserve the right to alter the availability and duration of, and to terminate at any time, and to increase and or decrease, any special offer, promotion, product or price without prior notice.

We will despatch your goods within two days from date of order. Should it not be possible for us to meet this time scale for whatever reason, than you will be contacted and offered a full refund prior to any re-schedule.

We are able to cancel orders up to 24 hours prior to delivery. If less than 24 hours notice of cancellation is given (short notice) we may be able to cancel without charge but we reserve the right to make an admin charge if we incur costs due to the cancellation. This applies to short notice only.

We will endeavour to solve all complaints and queries within two working days unless a third party is involved, in which case this may take up to five working days.

Foreign Orders.
Foreign orders will not be shipped, a 3 % charge will be taken off the refund to cover our Credit Card cost.

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